What are the shipping rates?
FREE SHIPPING in USA. We ship via:
- United States Postal Service (USPS) 1-2 Day Priority Mail or
- UPS 1-3 Day Ground.
Orders usually ship in 1-2 Business days. Orders are fulfilled Monday-Saturday. You will be notified and/or sent a tracking number once your order has shipped.
There may be additional shipping fees for HI, AK, PR, or other US territories outside the continental United states. If there is an additional charge or problem with shipping, we will let you know prior to processing your order or we will refund your order as needed.
What are Taxes?
We don't collect taxes in most U.S. states, except for Texas where Flying Sunglasses resides.
Is there a Warranty?
All of our Serengeti sunglasses have 2-year limited warranty supplied by Serengeti:
Serengeti Limited Warranty
Serengeti Repair Services, replacement lenses and parts
What is the Return Policy?
In general, standard sunglasses you buy from us can be returned within 14 days for a full refund of the cost of the sunglasses. Details and exceptions can be found on the Returns Policy Page.
Incorrect or Damaged Sunglasses: If you received a shipment with incorrect or damaged merchandise, please contact us via our Contact Page or by email at firstname.lastname@example.org and we will contact you and take care of your issue immediately.
Returning Items: If you need to return an item to us, use our Return Contact Page and provide the information below. Please state “return item” in the beginning of your message. Otherwise email the following information to email@example.com (subject: “return item”) and we will contact you immediately.
Required Return Information:
- First Name, Last Name (from purchase)
- Contact Phone Number
- Email address
- List of item(s) to be returned (name & Model #)
- Can this item be exchanged? Yes/No
- Reason for return/comment
- Our Return Address:
2137 Aviation Loop
Fredericksburg, TX 78624